Create a Fallback Topic for Power Virtual Agents

One of the many great new features of the PVA Unified Canvas is the ability to create and work with a Fallback topic when no other topics match a user’s query, but did you know that you can still add a Fallback topic to older bots (without using Bot Framework Composer)?

It’s simple. Just perform the following steps:

1. Navigate to your bot in Power Virtual Agents web browser
2. Select the Cog in the top right of the page
3. Select “General settings”
4. Go to “System fallback” on left-hand side of modal dialog
5. Click “Add”
6. Navigate to your new “Fallback” system topic and utilize the “UnrecognizedTriggerPhrase” variable in it to access what the user typed

As always, I hope you enjoyed this post!

Cheers,
Matt